Our Standards

Fact checking

  1. After the first draft is written, a second editor opens the operator's terms-and-conditions page and checks every bonus percentage, every deposit figure, every withdrawal timing and every licence detail against the draft. Mismatches are either corrected or the draft is held until the operator clarifies the term. We keep the dated check sheets in the editor's archive for twelve months.

Principles

  1. Three principles govern what we publish. First, a claim appears on the site only after it has been verified against a primary source. Second, a disagreement between two sources is resolved by printing the more conservative figure, not the more flattering one. Third, a page is updated when a fact on it changes — not once a year as a routine, but as soon as the editor is aware of the change.

Sources

  1. Licence data is taken from the public register of the UK Gambling Commission. Bonus and payment data are taken from the operator's own terms pages, with a timestamp of the check. Software and provider data are taken from the provider's official site or from an industry body such as eCOGRA. We avoid citing marketing blogs or aggregator sites as evidence of fact.

Complaints about content

  1. If you believe something on a page is wrong, please write to the editor address on the contact page, quote the URL and the sentence in question, and explain what you believe the correct version to be. We reply to every complaint, usually within two working days, and we are happy to say "we changed our mind" when the evidence supports it.

Corrections

  1. If we publish an error, we correct it on the page and leave a short note explaining what changed and when. Material corrections (bonus amounts, licence status, withdrawal limits) are flagged at the top of the page for seven days, so that a regular reader is not left with the outdated version. Small typos are corrected silently.